Part‑time Administrative and Customer Support

We are looking for a friendly, organised, and proactive individual to join my clients team in a part‑time administrative and customer support role. 3 hours per day. This position is ideal for someone who enjoys helping others, managing varied tasks, and contributing to smooth daily operations. 

Key Responsibilities

Customer Enquiries — Serve as the first point of contact for phone and email queries, providing professional and timely assistance.

Customer Support — Resolve questions where possible or escalate them appropriately while maintaining a positive, helpful attitude.

Record Management — Keep internal systems updated and ensure information is accurate and well‑organised.

General Administration — Assist with filing, data entry, and document handling.

Departmental Support — Provide ad hoc administrative help to other teams when required.

Requirements

Experience — Previous admin or customer service experience is helpful but not essential; full training is provided.

Communication Skills — Strong written and verbal communication abilities.

Microsoft Office — Comfortable using Word, Excel, and Outlook.

Multitasking — Able to prioritise tasks and manage time efficiently.

Professional Manner — Friendly, approachable, and confident when dealing with customers.

Attention to Detail — Accurate, thorough, and proactive in completing tasks.

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