A Service Controller coordinates engineers and resources to deliver a reliable, responsive technical service, ensuring customer satisfaction through efficient job dispatch, fault resolution, and clear communication. The role also involves managing warranties, breakdowns, parts, and engineer performance while meeting health & safety, operational, and financial targets.
Client Details
The employer is a well-established medium-sized company operating within the retail industry. With a strong reputation for delivering quality services, they are committed to maintaining high standards within their accounting and finance functions.
Description
Dispatch and coordinate engineers to deliver a timely, efficient service
Resolve technical faults, breakdowns, and customer issues
Manage warranties, parts, work in progress, and quotes
Support and monitor engineer performance and H&S compliance
Meet customer satisfaction, operational, and financial targetsProfile
A successful Service Controller should have:
Strong technical knowledge with the ability to diagnose and resolve service issues
Excellent communication and customer service skills
Highly organised, able to prioritise and work under pressure
Confident team coordinator with a focus on health & safety
Proficient in IT systems (e.g. SAP, Excel, warranty platforms)Job Offer
Competitive salary between £30,000 per annum.
Comprehensive benefits package to support your professional and personal needs.
Permanent role with opportunities for growth and development.
A supportive and structured environment within the retail industry.
Convenient location in Warrington with potential for career progression.If you are a motivated individual seeking a rewarding role as a Finance Service Controller, we encourage you to apply today