š Location: Redhill, Surrey
š¤ Reporting to: Export Sales Manager
About the Role
We are seeking an organised and proactive Internal Sales Administrator to join a busy and dynamic sales team. This role is ideal for someone with strong administration and customer service skills who enjoys working in a fast-paced environment and supporting both customers and sales colleagues.
You will be responsible for processing customer orders, issuing quotations, coordinating dispatches, and supporting external sales representatives. You'll also manage key customer accounts and help ensure a high level of customer satisfaction.
Key Responsibilities
Process customer orders, enquiries, and quotation requests accurately and efficiently
Coordinate dispatch of goods to meet customer delivery requirements and proactively communicate any delays
Support external sales representatives with visit reports, quotations, and sample requests
Maintain and update customer and marketing databases to support sales activity and leads
Account manage selected key customers and act as their main point of contact
Assist with ad hoc marketing campaigns as required
Offer alternative products for out-of-stock items
Handle customer service queries in a timely and professional manner
Key Performance Expectations
Customer orders and enquiries responded to within 1 working day
Emails responded to within 1 working day (including holding responses)
Standard quotations issued within 1 working day
Orders dispatched on time, with early communication of any delays
Skills & Experience Required
Previous experience in an internal sales, sales administration, or customer service role
Strong organisational skills with the ability to work under pressure
Proficient in Microsoft Office (Word, Excel, Outlook, Access)
Excellent written and verbal communication skills
Knowledge of Incoterms (desirable)
Proactive, self-motivated, and able to work independently
Positive problem-solving attitude with strong attention to detail
Team player with a responsible and professional approach
The Opportunity
This is an excellent opportunity to join a well-established and growing business where you can develop your skills, manage key accounts, and be part of a supportive sales team.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website