Part-Time Helpdesk Coordinator

Part-Time Helpdesk Coordinator (Zero Hours Contract)
📍 Based in Aylesbury Office
🕒 Evenings & Weekends | Designed Around Real Life

Full-time job?
School runs?
Gym at 6am?
Need extra income without signing your life away?

This role is built for exactly that.

The Role

We’re looking for a Part-Time Helpdesk Coordinators to manage client and tenant maintenance requests and deploy engineers as required.

You’ll be the calm, organised voice behind the scenes during evenings and weekends, ensuring issues are triaged properly and emergencies are handled quickly and professionally.

Your responsibilities will include:

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Managing incoming maintenance requests from clients and tenants

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Triage of issues — deciding what’s urgent and what can wait

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Coordinating engineers and contractors

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Reacting decisively to emergency situations

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Keeping all parties updated clearly and professionally

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Ensuring jobs are properly logged and closed

Hours & Flexibility

This is a zero hours contract, primarily covering:

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🌙 Evenings

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🗓 Weekends

Which means:

✔ Keep your day job
✔ Do the school run
✔ Walk the dog
✔ Still have a life

✔ Hours considered 4hrs up wards.

Then log in and coordinate like a pro.

We need reliability when you’re scheduled — but outside of that, your time is your time.

What We’re Looking For

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Strong communication skills (calm, clear, professional)

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Good judgement under pressure

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Organised and tech-comfortable

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Able to think on your feet in emergency situations

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Experience in property / maintenance preferred but not essential

If you’re the person friends call when something goes wrong —
you’ll probably be great at this.

What You’ll Get

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Flexible working structure

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Supportive team environment

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Opportunity to grow into a larger role over time

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Accrued paid holiday.

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Full training