Part Time Customer Service Administrator

Part‑Time Customer Service Administrator | Redditch | 24 Hours per Week | Office‑Based

An opportunity has arisen for a Part‑Time Customer Service Administrator to join a well‑established logistics business based in the Redditch area. Working within a busy technical operations team, you will be responsible for delivering high levels of customer service while supporting the coordination and tracking of jobs from start to finish.

This role will suit someone highly organised and confident communicating with customers, subcontractors, and internal teams. You will play a key part in ensuring accurate data entry, clear communication, and smooth movement of goods, while keeping customers informed throughout the process.

As the Customer Service Administrator, you will be responsible for -

Delivering excellent customer service and acting as a key point of contact
Loading orders onto internal systems and maintaining data accuracy
Updating and maintaining spreadsheets to support customer service activity
Liaising with carriers, subcontractors, and internal departments
Keeping customers informed of job progress and delivery updates
Closing out job files by obtaining PODs, purchase orders, and required documentation
Ensuring jobs are completed and checked prior to invoicing
Handling invoice queries, customer complaints, and operational queries
Maintaining accurate filing and system housekeeping
Escalating issues appropriately to ensure timely resolutionIdeally, you will have experience in -

Customer service and administrative roles
Working in a fast‑paced, detail‑driven environment
Managing multiple tasks and priorities effectively
Using MS Office, including spreadsheets and databases
Confident written and verbal communication
Transport or logistics environments (advantageous, but not essential)On offer for this Customer Service Administrator role -

Permanent, part‑time position (24 hours per week)
Working Wednesday to Friday, 7am - 3:30pm
25 days' annual leave plus bank holidays (pro‑rata)
Supportive team environment with training providedThis is an office‑based role, so candidates must be able to commute to the Redditch area.

If you are customer‑focused, highly organised, and enjoy taking ownership of your work, please apply.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity