OPERATIONS MANAGER – COMPLEX CARE
Salary up to £55,000 per year
Location: Midlands/North (UK-wide travel as needed)
Overview
We're working on behalf of a leading complex care provider to source an experienced Operations Manager to lead service delivery across a key regional portfolio.
This is a high-impact leadership role overseeing the operational performance of complex care services. The successful candidate will be responsible for driving quality, efficiency, team development, and client satisfaction across a portfolio of regulated care packages.
Key Responsibilities
* Lead and manage a regional complex care operation
* Ensure safe, compliant, person-centred service delivery
* Drive performance across KPIs (time-to-hire, mobilisation, GP, QA scores, etc.)
* Lead and develop a team of Community Care Leads
* Oversee financial performance, risk, and margin management
* Support the mobilisation of new packages in partnership with clinical leads
* Collaborate cross-functionally with recruitment, clinical, and operations teams
* Maintain stakeholder relationships with funders, case managers, and MDTs
* Support continuous improvement and uphold regulatory standards (e.g. CQC)
Ideal Candidate Profile
* Proven track record in operational leadership within complex/community care
* Strong commercial and financial acumen
* Experience managing multi-site teams and care delivery operations
* Knowledge of CQC requirements and quality assurance standards
* Skilled in team performance management and stakeholder engagement
* Comfortable working in a fast-paced, change-oriented environment
Why This Role?
This is an opportunity to shape service delivery in a growing, quality-driven environment. The role offers autonomy, variety, and the ability to lead impactful work that directly improves outcomes for vulnerable individuals.
Interested candidates should have a background in healthcare operations, with experience managing regulated services and leading cross-functional teams. Apply in confidence to learn more