International airline catering business require experienced Operations Manager to oversee food production and distribution for a 24 hour facility based on-site at Gatwick.
The jobholder will be tasked with developing and enhancing relationships with key international customers and to drive the strategic development of operational standards & efficiencies within the business.
About the role:
The Operations manager will be responsible for overseeing a large, labour intensive food manufacturing operation encompassing; the placing of supplier orders, managing food production and ensuring on-time customer delivery. Always working to strict deadlines. Key duties include:
* Lead and develop food production teams totalling over 300 employees, for a 24 hour operation, across 3 shifts.
* Minimising wastage and ensuring strict quality standards in line with agreed business objectives.
* Define measurable performance KPIs to ensure customer satisfaction through high quality and on time delivery.
* Undertake responsibility for monthly profit & loss, maximising revenue, controlling production & supply chain costs and effective asset management.
* Manage the ongoing transformation into the digitalisation and automation of operations
* Ensure adherence to QHSE standards and ensure good practice is embedded across the site.
* Perform a continued review of customer menu cycles and ensure product changes are seamlessly implemented.
* Constant review of the company pricing structure and impact on profitability.
* Delivery of all services in accordance with customer contractual requirements (On Time Performance).
* Management of people behaviours through maintaining strong morale within the unit.
* Responsible for the annual business plan and ensuring clear objectives are set within the wider team.
* Promote and drive Continuous Improvements.
* Ensure adherence to contractual requirements for all customer and supplier contracts.
* Maintaining a customer focus throughout all commercial and operational matters.
About the Operations Manager
* You will have have a proven track record leading production and supply chain operations ideally within a food production, FMCG or catering business
* The Operations Manager will be highly driven, forward thinking individual with a mindset of continuous improvement
* Applicants will have knowledge of Lean process improvements and change management.
* The jobholder will be a confident man-manager, a proven leader with the ability to delegate and reward employees.