Operations Director (Community Care)

Operations Director – Community Care

UK-Based | Full Time
Nurseplus

About Nurseplus

Nurseplus is a leading provider of healthcare staffing and community care services across the UK. We are committed to delivering safe, high-quality, person-centred care while continuing to grow and strengthen our Community division.

We are now seeking an experienced and commercially focused Operations Director to lead our Community Care operations nationally.

This is a senior leadership role with responsibility for operational performance, quality, growth, and consistency across multiple Community branches.

The Role

As Operations Director, you will provide strategic and operational leadership across the Community division, working closely with Regional Operations Managers, Clinical Leads, Registered Managers, and branch teams.

You will play a key role in strengthening operational performance, supporting sustainable growth, improving consistency across branches, and ensuring high standards of care delivery and compliance are maintained throughout the division.

We are looking for someone with a strong background in domiciliary/community care operations, who understands the balance between commercial performance, operational oversight, people leadership, and quality care delivery.

Key Responsibilities

Operational Leadership

Lead and oversee operational delivery across Community branches

Drive performance, accountability, and consistency across the division

Support and develop Regional Operations Managers and leadership teams

Identify operational risks and implement recovery and improvement plans

Community Growth & Development

Support the continued growth and development of the Nurseplus Community offering

Ensure growth is aligned with operational capability, compliance, and service quality

Work closely with branch teams and stakeholders to strengthen local performance and reputation

Quality & Compliance

Ensure high-quality, safe, and compliant care delivery across all regions

Support branches in maintaining strong CQC standards and governance practices

Work collaboratively with Quality, Compliance, Training, and People teams

Ensure learning from audits, incidents, complaints, and feedback is embedded into operations

Commercial & Financial Performance

Own divisional performance against budget, margin, and growth targets

Support operational leaders to understand the commercial impact of decisions

Work closely with Finance and Commercial teams to improve reporting and forecasting

People Leadership

Build strong relationships across operational and branch leadership teams

Support succession planning, leadership development, and internal progression

Promote a positive, collaborative, and high-performance culture

What We’re Looking For

Essential Experience

Significant senior operational leadership experience within domiciliary or community care

Strong understanding of CQC regulations, governance, safeguarding, and quality frameworks

Experience managing multi-site operations and senior operational leaders

Proven ability to drive operational improvement and performance

Strong commercial awareness with experience managing budgets and P&L performance

Ability to lead strategically while maintaining operational oversight

Skills & Attributes

Excellent leadership and stakeholder management skills

Strong decision-making and problem-solving ability

Professional, credible, and confident leadership style

Ability to build high-performing teams and operational consistency

Passionate about delivering high-quality community care services

What We Offer

Senior leadership opportunity within a growing national organisation

Competitive salary and benefits package

Opportunity to shape and influence the future of Community Care at Nurseplus

Collaborative and supportive leadership environment

Autonomy and ownership within a high-impact role

Apply Now

If you are an experienced operational leader within domiciliary/community care and are looking for an opportunity to drive growth, quality, and operational excellence at a national level, we would love to hear from you.

INDPRM