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Office Administrator
Coundon, Coventry
1 hour ago
Part-time
On-site
CV6, Longford, Coventry
£27,000 - £30,000 GBP yearly
Office Administrator
Job Type:
* Part Time
* Flexible hours 16 – 21
* More hours required in winter if possible and to cover holidays where needed
Mercia Gas Ltd is a trusted gas and heating company. We pride ourselves on delivering excellent service to our clients, and we are now seeking a highly organized, reliable, and proactive Office Administrator to join our team. This is a fully office-based role where you will play a vital part in keeping our engineers moving and our customers happy.
Office Administrator Key Responsibilities
* Diary & Engineer Coordination: Efficiently book in works and manage the daily and weekly diaries for our team of gas engineers.
* Customer Liaison: Act as the main point of contact for clients, handling incoming queries, scheduling service visits, and providing exceptional customer service.
* Invoicing & Finance: Prepare and issue accurate invoices to customers upon completion of jobs, and assist with basic financial tracking
* Operational Admin: Update and maintain our internal database, track job progress, and ensure all regulatory compliance paperwork is filed correctly.
What We Are Looking For
* Experience: Previous administrative experience, ideally within a trade, construction, or gas/heating business (highly preferred but not essential).
* Skills: Outstanding organizational and multitasking skills—you must be comfortable managing fast-changing engineer schedules.
* Communication: A confident and friendly telephone manner with the ability to liaise professionally with both customers and field-based engineers.
* Tech Skills: Proficient in standard office software, database entry, and general invoicing systems.
* Reliability: A dependable team player who thrives in a fast-paced environment and can work independently.
What We Offer
* Consistent Monday to Friday working hours (no weekends).
* A supportive and welcoming team environment.
* Modern office workspace with full training on our internal booking systems
Job Type:
* Part Time
* Flexible hours 16 – 21
* More hours required in winter if possible and to cover holidays where needed
Mercia Gas Ltd is a trusted gas and heating company. We pride ourselves on delivering excellent service to our clients, and we are now seeking a highly organized, reliable, and proactive Office Administrator to join our team. This is a fully office-based role where you will play a vital part in keeping our engineers moving and our customers happy.
Office Administrator Key Responsibilities
* Diary & Engineer Coordination: Efficiently book in works and manage the daily and weekly diaries for our team of gas engineers.
* Customer Liaison: Act as the main point of contact for clients, handling incoming queries, scheduling service visits, and providing exceptional customer service.
* Invoicing & Finance: Prepare and issue accurate invoices to customers upon completion of jobs, and assist with basic financial tracking
* Operational Admin: Update and maintain our internal database, track job progress, and ensure all regulatory compliance paperwork is filed correctly.
What We Are Looking For
* Experience: Previous administrative experience, ideally within a trade, construction, or gas/heating business (highly preferred but not essential).
* Skills: Outstanding organizational and multitasking skills—you must be comfortable managing fast-changing engineer schedules.
* Communication: A confident and friendly telephone manner with the ability to liaise professionally with both customers and field-based engineers.
* Tech Skills: Proficient in standard office software, database entry, and general invoicing systems.
* Reliability: A dependable team player who thrives in a fast-paced environment and can work independently.
What We Offer
* Consistent Monday to Friday working hours (no weekends).
* A supportive and welcoming team environment.
* Modern office workspace with full training on our internal booking systems