My client, a fast-growing service business based in the Bury area requires a Team Leader for their Customer Service/Billing Department.
Reporting to the Ops Manager, the right candidate will provide strong operational leadership; this includes maintaining and enhancing current operational metering processes whilst ensuring my client operates within the agreed key performance indicators and operational objectives
Duties of the role will include:
* Lead, manage and develop the team to deliver operational excellence.
* Plan, prioritise and coordinate team activities to meet service targets and performance KPI’s.
* Oversee the successful onboarding of new customers and report on all our current data, resolving any anomalies.
* Develop, implement and continuously improve robust operating procedures and controls.
* Monitor performance data and provide analysis to drive efficiency and service improvements.
* Act as a key escalation point for complex metering issues and customer service challenges.
* Provide strategic input to support business growth, system improvements and process innovation.
* Deliver regular performance reporting and operational insights to the management team.
Desired personal attributes
* Strong, confident leader who sets clear expectations and holds others accountable for performance.
* Ability to motivate, develop and support team members to achieve both individual and team objectives.
* Skilled in conducting constructive performance conversations and managing underperformance professionally.
* Highly analytical with the ability to interpret performance data, identify trends and drive improvements.
* Proactive in identifying process inefficiencies and implementing practical, streamlined solutions.
* Strong decision-making capability, particularly when handling escalations or operational challenges.
* Commercially aware, with the ability to balance customer service excellence with business objectives.
* Able to work under pressure and manage competing priorities effectively
* Resilient and adaptable in a fast paced, evolving regulatory and operational environment.
Experience within the energy sector is an advantage.
In return, this role offers career progression, development, and the opportunity to work in a business with a motivated team and environment that promotes progression