Overview
Our client is an innovator in the private healthcare space, based in East Lothian. They are currently looking to welcome a professional and experienced General Practice Receptionist and Concierge to their team at a time they are seeing sensational growth.
Key Responsibilities
* Manage and respond to all inbound membership enquiries, guiding prospective members from initial conversation through to sign-up
* Deliver consultative, relationship-led conversations with prospective members via phone, email, and face-to-face meetings
* Create a seamless and professional onboarding experience for new members
* Build, nurture, and manage a strong pipeline of prospective members through thoughtful and consistent follow-up
* Work closely with the founders to refine the membership offering and sales approach, using insights gathered from member conversations
* Support the development and optimisation of sales processes, CRM workflows, and reporting as the clinic grows
* Represent the Health Clinic with professionalism, warmth, empathy, and integrity at every touchpoint
* Collaborate with the marketing team to align lead generation activity with sales performance and member acquisition goals
* Provide regular reporting on pipeline activity, conversion performance, and member feedback
About you
* You have experience in consultative, relationship-focused sales, ideally within healthcare, wellness, recruitment, or another service-led environment
* You are empathetic, emotionally intelligent, and comfortable discussing sensitive topics relating to health and family wellbeing
* You enjoy working in fast-paced, entrepreneurial environments and are excited by the opportunity to help build a business from the ground up
* You are highly organised, self-motivated, and confident managing your own sales pipeline independently
* You are an excellent communicator, both written and verbal, with a professional and approachable style
* You are comfortable using CRM systems; experience with HubSpot would be beneficial but is not essential
* You are adaptable, resilient, and proactive — someone who takes ownership, solves problems, and thrives in an evolving start-up environment
* You are commercially driven and motivated by achieving and exceeding sales targets