Love fashion? Passionate about delivering a premium customer experience?
We're hiring on behalf of a prestigious international multi-brand retailer, and this is your chance to join a fast-paced, luxury customer care team supporting both online and in-store experiences.
The Role
As a Luxury Customer Care Consultant, you'll be at the heart of the customer journey-delivering exceptional service while driving sales and brand experience.
You will:
Deliver a high-end, personalised customer experience
Process orders and returns accurately within SLAs
Provide expert product advice and styling support
Identify opportunities to upsell and maximise sales
Work closely with internal teams to resolve customer queries
Manage your workload in a busy, target-driven environmentWhat We're Looking For
Previous customer service experience (retail or contact centre ideal)
A genuine passion for fashion and trends
Confident communicator with a positive, engaging style
Strong problem-solving skills
Ability to work under pressure and meet KPIs
A team player with a proactive mindsetWhat's in It for You
£27,000 salary
Ongoing role with permanent opportunities
Weekly pay
Hybrid working (60% office / 40% home after training)
Modern offices in Charlton
Full training + career progression
Benefits including 24/7 GP access, retail & gym discountsHours & Shifts
37.5 hours per week
5 out of 7 days
Shifts between 8:30am - 9:30pm
Mainly PM shifts (1pm - 9:30pm)
1 in 3 weekends requiredReady to apply?
If you're passionate about fashion and love delivering standout customer experiences, we want to hear from you!
Apply now or message us directly to find out more
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About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies