LIVE IN CARE MANAGER - WARWICKSHIRE - £30000 + performance bous + pension
Office-based with regular travel to support customers and care teams across Warwickshire and Birmingham areas.
Our client offers a Live-in Care service enabling their service users to live independently at home. They are needing a Care Manager to work under the Registered Managers of the 2 areas and oversee the delivery of high-quality care while developing the Live-In Care division that currently has 20 Live In service users.
This is a varied role combining leadership, quality control, relationship building and supporting the continued growth of the service.
Duties
* Supporting and supervising live-in care staff through regular visits and guidance
* Ensuring live-in care packages are delivered smoothly, safely and to the highest standard
* Monitoring care quality and ensuring services meet CQC and company Policies & Procedure standards
* Maintaining strong relationships with service users and their families
* Development and gorwth of the live-in care service by building the customer base and attending consultations with prospective service users and their families
* Rsik assessments of potential new service user needs and helping to develop appropriate care plans
* Supporting the recruitment, induction and development of care staff
* Managing and resolving concerns or complex situations involving live in servcie users or staff
* Supporting rota changes and responding to changes in customer needs
* Contributing to the out-of-hours on-call rota when required
This role involves both office based work and visiting service users in their own homes and care teams in the community.
Experience Needed
Be organised, approachable and confident supporting care teams within a Live-In care environment.
Have the ability to build strong relationships, maintain high standards of care and support staff to deliver excellent service.
Be able to develop and grow the live-in care service increasing the service user base
Experience in a supervisory or management role within a Live In Care environment
A good understanding of care quality, compliance and safeguarding
Strong communication and leadership skills
Good organisational and problem-solving abilities
The ability to build positive relationships with service users, families and care teams