IT Support Engineer

IT Support Engineer

Location: Leicester / Swindon (multi-site role)
Salary: £35,000

If you’re someone who prefers being hands-on, visible in the business, and actually fixing problems rather than just passing tickets around, this role will suit you.

This is a site-based IT Support Engineer role where you’ll act as the main IT presence locally, supporting both office users and warehouse operations. You’ll work closely with a wider IT team and an external MSP, but you’ll be the one on the ground making things happen.

The role

You’ll be responsible for day-to-day IT support across two UK sites, covering a mix of user support, devices, and operational technology.

It’s a role for someone who enjoys ownership and wants to be relied on, not hidden behind a service desk.

What you’ll be doing

* Providing hands-on IT support across office and warehouse environments

* Acting as the primary on-site contact for IT issues

* Troubleshooting Microsoft 365, Windows, devices and applications

* Working alongside an MSP for 1st line support and escalation

* Managing and updating tickets through Jira Service Management

* Supporting warehouse tech (scanners, handheld devices, printers)

* Managing Dell laptops/desktops and Apple iPhones

* Supporting Intune enrolment and device compliance

* Assisting with networking issues (Wi-Fi, switching)

* Maintaining IT asset inventory and lifecycle tracking

* Supporting patching, endpoint protection and security compliance

* Contributing to documentation and internal knowledge base

What they’re looking for

* Experience in an IT Support / IT Technician role (L1–L2 level)

* Strong Microsoft 365 and Windows support experience

* Comfortable working face-to-face with users across different environments

* Experience with Intune or device management tools

* Basic networking knowledge

* Experience using a ticketing system (Jira ideal but not essential)

* Someone who takes ownership and follows issues through properly

The environment

* Multi-site role (Leicester / Swindon – travel required)

* Mix of office and warehouse/operational IT

* Working alongside an MSP and IT Manager (clear escalation structure)

* High visibility role within the business

Why it’s worth considering

* Not just another service desk role – you’ll be embedded in the business

* Real variety across user support and operational tech

* Opportunity to grow into a more senior / infrastructure-focused role

* Stable environment within a well-established organisation