The IT & Software Development Manager is responsible for overseeing enterprise information systems, leading technical support operations, and managing software development initiatives. Ensuring reliable system performance, high-quality user support, and the successful design, development, and maintenance of custom software solutions aligned with organizational goals.
Key Responsibilities
Information Systems & Infrastructure
* Oversee the design, implementation, maintenance, and security of information systems and applications
* Ensure system availability, performance, scalability, and data integrity
* Manage system upgrades, patches, backups, and disaster recovery plans
* Ensure compliance with IT policies, security standards, and regulatory requirements
Technical Support Management
* Lead and manage the IT technical support
* Ensure timely resolution of hardware, software, network, and system issues
* Develop support procedures, documentation, and knowledge bases
* Escalate and resolve complex technical incidents and root-cause issues
Software Development Management
* Plan, direct, and oversee the development of custom software applications and system integrations
* Manage the full software development lifecycle (SDLC), including requirements, design, development, testing, deployment, and maintenance
* Collaborate with stakeholders to gather and translate business requirements into technical solutions
* Ensure software quality, performance, security, and maintainability
* Oversee version control, code reviews, testing practices, and deployment processes
Collaboration
* Foster a collaborative, high-performance culture
* Coordinate with other departments and external partners
* Prepare project plans, budgets, timelines, and status reports
* Provide strategic input on technology roadmaps and digital transformation initiatives
Personal responsibilities:
The post holder must assume responsibility for his/her own professional and personal development (supported by the company where appropriate) to ensure that (s)he develops and maintains continuing competence to deliver the organisation’s requirements, including the fair and supportive management of all staff in estates services.
Corporate Behaviours:
The IT and Software Development Manager will commit to:
* Act with honesty and integrity at all times
* Demonstrate respect for others and value diversity
* Focus on the service users, both internal and external, at all times
* Make an active contribution to developing the service
* Learn from, and share experience and knowledge
* Keep others informed of issues of importance and relevance
* Consciously review mistakes and successes to improve performance
* Use discretion and be aware of issues requiring total customer confidentiality
In addition, the IT and Software Development Manager will:
* Value and recognise ideas and the contribution of all team members
* Coach individuals and teams to perform to the best of their ability
* Delegate work to develop individuals in their roles and realise their potential