Internal Sales Executive - Progression into External Sales

NEW VACANCY! (PK9281)

INTERNAL SALES EXECUTIVE - PROGRESSION INTO EXTERNAL SALES

NORTH WEST (Please contact me for further location details)

SALARY UP TO £29.5K (Depending on Experience) + 10% Bonus Subject to Set KPIs

Our client is a specialist in the manufacture of high quality conventional corrugated packaging for FMCG markets, particularly blue chip clients in Beverage, Food and Confectionery.

They are currently looking for an Internal Sales candidate to join their team. You will be responsible for delivering the highest level of customer satisfaction through efficient management of customer expectations, aligned with company business objectives.

Our client is looking for a candidate who has the desire to progress into an External Sales Role in the future.

Key Responsibilities:

Proactively adopt an end-to-end approach to customer needs and identify value-added solutions as a result of it
Prepare quotations and estimates for current and prospective customers in coordination with Sales Representatives and Commercial/Pricing teams
Submit pricing proposals for internal approval (margin management) before sending these offers back to customers and Sales Representatives
Track and evaluate quotation effectiveness and recommend adjustments where required
Manage order intake, ensuring compliance with company terms such as pricing, quantities, lead times etc.
Follow and track the agreed delivery deadlines, prioritise orders and resolve delays or shortages
Define order forecasts for assigned customers
Take responsibility for the correct tracking and successful implementation of stock agreements and VMI procedures
Handle returns of merchandise and associated credit notes
Manage assigned customer accounts to maximise sales volume and profitability
Respond to customer queries in a timely and professional manner
Attend internal and customer meetings as required (including meetings with Sales and Management)
Promote the use of online/web ordering systems by customers
Track customer projects in collaboration with Technical teams
Secure actions needed to be launched for recovering late payments from customers
Maintain accurate and up-to-date customer information in company systems (e.g. SAP and other CRM tools)
Attend ad hoc customer meetings in coordination with management
Conduct proactive outbound calls to assigned accounts
Support purchasing activity for goods where required
Drive margin improvement across assigned accountsResponsibilities:

Commercial awareness and strong commercial understanding
Ability to effectively manage the "tail" of smaller, lower-value customers
Experience or capability in onboarding new customers smoothly and efficiently
Ability to manage outsourced supply chain partners and processes
Strong desire and ambition to progress into an external sales role in the future
Previous industry experience within packaging or a related manufacturing/distribution environment would be advantageous
Strong communication and organisational skills