Are you from a background in metals, builders merchants, plumbing merchants, industrial, engineering or industrial?
Would you like to work in a reactive, fast paced sales role, with NO COLD CALLING?
You have the opportunity to join a well established metals stockholder in Glasgow. This national business supplies a stainless, aluminium and other metals into a variety of industries across Scotland.
Due to growth, this company requires a new Sales Executive for an office based role. The company will consider candidates from a metals background but is also very open to people from a builders merchant background or industrial/engineering background.
Major Aims:
* Answer all In-bound calls promptly aiming for 80% to be answered in less than 5 seconds.
* Take advantage of all sales enquires to generate orders.
* Deal with any sales enquires/queries.
* To serve customers on Trade Counter.
* To ensure Total Customer Satisfaction is achieved always.
Description of Duties and Key Tasks:
* Process customer orders swiftly, efficiently. LIVE
* Offering alternatives if out of stock – offer range extensions.
* Undertake prospecting tasks to the requirement of the Sales Manager.
* No cold calling - contacting existing customers who have purchased or lapsed.
* Work as part of a team ensuring that there is ample phone coverage before leaving work station.
* Maintain good relations with existing customers.
* Build good relations with new customers.
* To assist customers with all enquiries/queries.
* Ensure all enquires are replied to in the shortest possible time.
* Maintain back order report daily. Keeping the customer informed of delivery times.
* To provide quotes aiming to be competitive yet with maximum profit in mind. Maintain quotes daily.
* Liaise with Accounts regarding credit limits.
* Liaise with Purchasing and Transport regarding deliveries.