We are seeking a highly motivated and customer-focused Internal Sales Executive to join our fast-paced MRO supplies business based in Trafford Park, Manchester. This role is critical to supporting sales growth, managing a high volume of enquiries, and delivering outstanding service in a busy, commercially driven environment.
This position requires a minimum of 5 years’ experience within a fast-paced MRO (Maintenance, Repair & Operations) environment, alongside strong system and data management skills including Sage, Salesforce, and Excel.
Key Responsibilities
* Manage high volumes of inbound sales enquiries via phone, email, and CRM
* Prepare, track, and follow up quotations to maximise conversion rates
* Proactively upsell and cross-sell across a broad MRO product range
* Process orders accurately using Sage (ERP system)
* Maintain pipeline and customer data in Salesforce CRM
* Track orders and communicate proactively with customers
* Use Excel for sales reporting, margin analysis, and customer insights
* Support external sales team and re-engage dormant accounts
* Collaborate with purchasing, warehouse, and logistics teams
Key Skills & Experience
* Minimum 5 years’ experience in a fast-paced MRO / industrial supplies environment
* Proven internal sales or sales support experience
* Strong working knowledge of Sage, Salesforce CRM, and Microsoft Excel
* Excellent communication and organisational skills
* Ability to manage high volumes of enquiries under pressure
* Strong commercial awareness and attention to detail
Personal Attributes
* Highly organised and detail-oriented
* Results-driven and proactive
* Comfortable working in a fast-paced environment
* Team player with a customer-first mindset
* Quick learner and adaptable
What We Offer
* Competitive salary
* Career progression opportunities
* Ongoing training and development
* Fast-paced, supportive team environment
* Trafford Park location with excellent transport links