Our client is seeking a customer-focused Account Manager to play a key role in building and strengthening long-term client relationships across an international customer base.
This is an excellent opportunity to join a collaborative and growing team where you'll have real influence on the customer experience. Combining account management, onboarding support, customer engagement, and problem-solving, the role is ideal for someone who enjoys developing trusted relationships, understanding client needs, and working closely with colleagues across multiple teams.
Key Responsibilities:
* Build and maintain strong relationships with customers, acting as their main point of contact and ensuring they receive excellent service.
* Monitor customer satisfaction and engagement, identifying and addressing any issues to support retention and long-term success.
* Support new customers through the onboarding process, ensuring a smooth transition and successful implementation.
* Gather customer feedback and feature requests, sharing insights with internal teams to help improve products and services.
* Identify opportunities to grow existing accounts through additional products, services or solutions.
* Work closely with colleagues across product, marketing and support teams to deliver a positive customer experience.
The successful candidate will have:
* At least 2 years’ experience in a similar customer focused role
* Excellent communication skills via phone, email and face to face
* Proficient in IT systems/ software (including excel)
* Experience working in a service-led or technology-driven environment or exposure to the higher education sector (desirable but not essential)
* Great attention to detail and the ability to organise tasks
Benefits:
* 25 Days Plus Bank Holidays
* Free Parking
* No Weekends
* Life Insurance
* Company pension
**Due to the high volume of interest we receive for each vacancy, we are only able to contact shortlisted candidates. If you have not heard from our team within 7 days, please consider your application unsuccessful. Please refrain from calling the office to check the status of your application or to discuss the role; this allows us to dedicate our time to the shortlisting process. We will retain your CV on file for future opportunities that may be a match for your skills and experience