To act as internal sales lead, identify, and develop opportunities from within the current customer base, along with prospective accounts. Ensuring all enquiries are well managed in a timely fashion. Efficiently process sales orders, drive additional sales, handle all sales enquiries for the business, and provide effective administrative support to the team to ensure a smooth running of a busy sales team.
CONTRACTED HOURS: 40 hrs per week 8am – 4:30pm; (one 8:30am – 5pm per week)
LOCATION: Great Bridge. You may be required to travel to other sites across the UK on an ad-hoc basis.
ENVIRONMENT: Demanding rapid response distribution unit.
KEY RESPONSIBILITIES AND PERFORMANCE MEASURES:
* Manage selected accounts and develop sales to achieve targets
* Take an active role in developing product and industry knowledge to enhance the customer experience and sales revenue
* Liaise regularly with internal departments to meet customer demands and expectations
* Use correct processes to ensure all enquires are handled and managed through the correct channels, in an effective and professional manner
* Raise, process and update various systems with PO’s, sales orders, quotations and invoices
* Provide quotations, ensuring the correct price is used and prices reflect the latest pricelist.
* Proactive approach to follow ups to maximise securing the business and tenacious with margins where appropriate
* Work to support procurement to effectively win business by maximising buying activities according to procurement processes
* Identify opportunities to continually improve processes
* Resolve any customer enquiries and issues that may arise in a swift and efficient manner
* Liaise with customers and clients over the phone and via emails, ensuring high levels of professionalism and customer service is maintained at all times
* Effective CRM management along with filing systems for all documentation, both electronically and paper based
* Ad-hoc duties when required
* Promote customer focus through the organisation, keep focus on OTIF 99% 3-year target
* Ensure the office processes are delivering their intended outputs, through ISO procedures and systems
* Comply with Health and Safety responsibilities defined in the company Health and Safety policy
* Ensure all information is of a high standard, accurate and managed in a timely fashion in line with company expectations.
* Ensure the requirements of ISO9001:2015 standards are maintained, and any changes are implemented
….and any other duties required to support the achievement of the Company’s objectives
MINIMUM QUALIFICATIONS/EXPERIENCE REQUIRED:
A minimum of 3 GCSE’s, or equivalent, including English and Maths, at Grade C or above
Passionate about sales with a strong customer service background
Proficient with Microsoft packages (including Word and Excel)
Experience in a previous role would be desirable
A background in a busy distribution centre would be advantageous
KEY BEHAVIOURAL COMPETENCIES:
Must be proactive and have a positive approach
Drive to achieve personal, as well as company objectives
Detailed and methodical, with good information retention
Able to prioritise workloads to meet ever changing departmental and organisational deadlines