Our client is a leading and highly respected freight forwarding and logistics provider with a strong reputation for delivering innovative supply chain solutions across the UK and international markets. Due to continued growth, they are seeking an ambitious and customer-focused Internal Sales Coordinator to join their team in Morley, Leeds.
This is an excellent opportunity for an organised and commercially minded individual to develop their career within a fast-paced freight forwarding environment, supporting sales growth and building strong customer relationships.
The Role
As an Internal Sales Coordinator, you will play a key role in supporting the commercial team by managing customer enquiries, preparing quotations, identifying new business opportunities, and helping to grow existing accounts.
You will act as a central point of contact for customers, ensuring a professional and responsive service while working closely with operational teams to deliver tailored freight and logistics solutions.
Key Responsibilities
* Respond to customer enquiries and provide accurate freight forwarding quotations.
* Support the external sales team with lead generation, account development, and sales administration.
* Build and maintain strong relationships with new and existing customers.
* Proactively identify opportunities to increase revenue within existing accounts.
* Follow up on quotations and sales leads to maximise conversion opportunities.
* Maintain customer records and sales activity within the CRM system.
* Liaise with operational teams to ensure customer requirements are met effectively.
* Assist with tender submissions and pricing exercises.
* Monitor market trends and competitor activity.
* Prepare sales reports and performance updates for management.
* Ensure high levels of customer service are maintained at all times.
* Support customer onboarding and account implementation processes.
Candidate Requirements
* Previous experience in an internal sales, sales support, customer service, or account management role.
* Experience within freight forwarding, logistics, transport, or supply chain operations would be highly advantageous.
* Strong communication and relationship-building skills.
* Commercial awareness with the ability to identify sales opportunities.
* Excellent organisational skills and attention to detail.
* Confident telephone manner and customer-focused approach.
* Ability to manage multiple priorities in a fast-paced environment.
* Good IT skills, including Microsoft Office and CRM systems