To provide sales support, manage relationships, and maintain high levels of customer satisfaction with distribution and assembler customers across specified territories.
The role also involves developing business with existing customers by supporting Business Development Managers (BDMs), conducting customer business reviews, and making recommendations for business, process, and procedural improvements.
Ensure accurate and competitive pricing is provided while maintaining excellent customer satisfaction at all times.
Essential Functions
Proactively manage and develop business within assigned territories, with additional support for other regions as required, from the Sunbury office.
Manage customer accounts by quoting and negotiating prices, processing orders, and coordinating deliveries based on stock levels, production, and schedules.
Liaise with internal departments such as Logistics, Accounts Receivable, Accounts Payable, Warehouse, and Marketing where necessary.
Maintain frequent and professional communication with customers to secure orders, provide product information, and deliver excellent customer service.
Anticipate customer needs and develop plans to support future requirements.
Support Business Development Managers in the field at all times.
Manage inventory levels in line with customer forecasts and reorder points (ROPs).
Work with the RMA department to resolve returns-related issues.
Experience / Knowledge
Minimum:
Fluent in English and German (spoken and written, business level)
Experience in sales and/or account management
Desirable:
Fluency in at least one additional European language
Knowledge of IT products (advantageous but not essential)
Skills / Behaviours
Excellent communication skills
Strong organisational skills
Effective time management
Strong negotiation skills
Good numerical ability
Proactive approach
Ability to meet tight deadlines
Ability to use independent judgment
Ability to quickly learn and understand the industry and key influencing factors