Eden Brown are working in partnership with a well known Housing Association as they look to recruit a Housing Customer Complaints Manager on an 8 week contract in Manchester
As the Housing Customer Complaints Manager your role will involve:
- Project Management; Prioritising services across the Complaints and Call Centre teams
- Customer Services: Leading on re-evaluating processes
- Customer Excellence: Developing and Improving Customer Excellence
- Complaints: Identifying opportunities to improve the complaints process for both staff and tenants
- Presentations: Delivering presentations with the above
- Analysis - Analysing data and statistics to formulate new and improved strategies
Due to the nature of this role 'no line management' is required for this short term contract
*Please only apply if you have Social Housing experience/expertise*
Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy