Reporting to the General Manager, you will play a key leadership role in an independent property management company, spearheading sales growth and performance across a three-branch network in South Wales.
Job Purpose
To drive revenue growth by fostering a high-performance sales culture and delivering consistent market share gains across the network. The Head of Sales will connect strategic business objectives with front-line execution, ensuring the company remains the agent of choice through exceptional customer service and proactive business development.
Key Responsibilities
* Develop and implement a comprehensive business plan to maximise market share across South Wales.
* Identify opportunities for organic growth and lead the successful launch of new branches.
* Collaborate with the General Manager to deliver effective marketing strategies focused on lead generation.
* Audit underperforming branches, diagnose issues, and implement corrective actions.
* Establish and maintain robust KPI frameworks to drive accountability and performance.
* Support the development and delivery of team targets and incentive structures.
* Oversee the full employee lifecycle, including recruitment, coaching, and performance management.
* Optimise the sales pipeline from valuation through to exchange, reducing fall-through rates.
* Manage sales budgets to ensure efficient and cost-effective branch operations.
* Report to the Senior Leadership Team on forecasts, market risks, and emerging trends.
* Review and communicate bonus performance and earnings clearly and effectively.
* Continuously assess and improve existing processes to enhance operational efficiency.
* Introduce new systems and services, including the use of AI, to drive organisational performance.
* Attend and contribute to management meetings.
* Represent the business at networking and business development events, including those outside core hours where required.
* Manage relationships and contracts with suppliers and partners.
* Maintain the highest standards of customer service across all branches.
* Handle escalated sales complaints professionally and effectively.
* Oversee AML compliance at a senior level, ensuring audits and training are completed.
* Undertake general office management duties as required.
Hours
Monday to Friday (phone number removed)pm
For further details and a confidential chat, please call Neil on (phone number removed).
(NLR is acting as an Employment Agency on behalf of its Client)