Hours: 07:00 – 15:00 (7.5-hour shift, 30-minute lunch)
Role Type: Full time
Are you passionate about IT and looking to grow your career within a fast-paced, expanding organisation? We are seeking an FLS Engineer – Grade 2 to join our Maintenance Service Centre in Hatfield, supporting customers throughout the full device lifecycle.
The Role
You will be responsible for diagnosing, repairing, configuring, and staging a range of IT equipment including laptops, desktops, tablets, and mobile devices. Working in a high-volume environment, you will ensure devices are built, repaired, and prepared to meet customer SLAs.
Key Responsibilities
Troubleshoot and resolve hardware and software issues
Perform laptop, desktop, and mobile device repairs
Install spare parts and carry out warranty repairs to OEM standards
Stage and configure devices with predefined builds
Manage and update service tickets accurately
Maintain asset tracking and workshop organisation (6S)
Escalate potential SLA risks to supervisors
What We’re Looking For
Experience repairing laptops, desktops, and mobile devices
Familiarity with HP, Dell, Apple, and Lenovo systems
Strong diagnostic and fault-finding skills
Excellent organisation and attention to detail
Ability to work independently and within a team
Eligible to obtain Government SC clearance
This is a fantastic opportunity to join a growing organisation with strong year-on-year performance and real career development opportunities.
Apply today to take the next step in your IT engineering career.