Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German Speaking Customer Service Advisor to support customers in the industrial/manufacturing sector from our location just outside Glasgow
Client Details
A well-established organisation within the industrial/manufacturing sector, this company is known for its commitment to delivering quality products and excellent customer service. Operating as a mid-sized business, they provide a professional and supportive environment for their employees.
Description
Respond promptly and professionally to customer inquiries in both German and English.
Provide support and solutions to customer queries relating to products and services.
Maintain accurate records of customer interactions in the company's database.
Collaborate with other departments to ensure customer satisfaction and resolve issues efficiently.
Assist in processing orders, returns, and exchanges as required.
Contribute to continuous improvement initiatives to enhance customer service processes.
Maintain a thorough understanding of the industrial/manufacturing product range.
Deliver a high level of service that aligns with company standards and values.Profile
A successful German Speaking Customer Service Advisor should have:
Fluency in both German and English, with strong communication skills in both languages.
Previous experience in a customer service or client-facing role.
Proficiency in using computer systems and CRM tools.
An understanding of the industrial/manufacturing sector would be an advantage.
A proactive attitude with a focus on problem-solving and customer satisfaction.
Strong organisational skills and the ability to multitask effectively.Job Offer
Competitive salary around 27/28k
Comprehensive benefits package.
Be part of a respected organisation within the industrial/manufacturing sector.
Potential for personal and professional growth within the company.
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