Murray Recruitment are recruiting a Customer Service Advisor (French Speaking) for our client based in Lanarkshire.
Role Overview:
This is an exciting opportunity to join a dynamic customer service team where you will play a key role in providing exceptional service to customers across various communication channels. The successful candidate will thrive in a fast-paced environment, ensuring every customer receives a 5-star experience while supporting the wider sales and technical teams.
Key Responsibilities:
* Handle customer enquiries via inbound calls, emails, live chat, and web, ensuring each interaction is managed from start to finish with exceptional care.
* Communicate clearly with customers regarding orders, delivery updates, returns, and product issues.
* Process orders and quotations promptly via multiple channels, ensuring responses within the same working day.
* Manage product and technical enquiries, using effective questioning to understand needs and provide accurate recommendations.
* Follow up on payments and reminders, particularly for Continental Europe accounts.
* Liaise with internal teams, including technical departments and external sales, to meet customer needs.
* Identify opportunities to grow sales through cross-selling and upselling.
* Maintain accurate and up-to-date customer account records.
* Support future live chat and web-based service developments for Europe.
* Perform additional duties as required to uphold a high standard of service.
Skills & Experience:
* Fluent in both French and English to business level, written and verbal.
* Proficiency in additional European languages German or Italian would be an advantage.
* Strong commercial awareness and a passion for building customer rapport.
* Proven ability to deliver exceptional customer service.
* Excellent communication, organisation, and teamwork skills.
* Ability to multitask, prioritise, and maintain accuracy under pressure.
* Fast learner with strong IT literacy and written communication skills.
* Friendly, cooperative, and empathetic with a proactive, can-do attitude.
Offering:
* Competitive salary of £DOE per annum.
* Participation in the Company’s Ex Gratia Profit Share Scheme after 12 months’ service.
* Healthcare Plan available after completion of 3-month probation.
* 25 days annual leave plus statutory holidays.
* Full-time hours: 8:00 am – 4:15 pm, Monday to Friday.
* Hybrid working available after initial training (optional: 2 days remote)