French & Italian Speaking Customer Service Executive
Location: South West London (Zone 3) – Office-based Monday to Friday, 35 hours a week
Salary: £30,000 - £32,000 per annum (depending on experience)
Start Date: July/August 2026
About the company
Our client is a very well-established and highly regarded global exporter of some of the world's most prestigious luxury brands. They are seeking a fluent French and Italian speaking Customer Service Administrator to join their friendly and supportive international team.
This is an excellent opportunity for a customer-focused professional looking to develop their career within a successful international business.
The role
As a French and Italian Speaking Customer Service Administrator, you will provide comprehensive B2B customer support to clients, agents and distributors across French and Italian speaking markets. You will play a key role in ensuring a very high standard of service while supporting the smooth operation of export activities.
Key Responsibilities
* Processing and managing customer orders accurately and efficiently
* Responding to customer enquiries and providing effective solutions
* Handling customer complaints in a professional and timely manner
* Liaising with courier and freight companies regarding shipments and deliveries
* Monitoring export operations and ensuring service standards are maintained within your assigned territories
* Supporting the Export Sales Team across additional markets and languages when required
* Maintaining strong relationships with customers, agents, and distributors
Skills / Experience needed
* Fluent spoken and written French and Italian (both languages are essential)
* Previous experience within customer service, administration or a similar support role
* Excellent communication and interpersonal skills
* Strong organisational abilities and attention to detail
* The ability to manage multiple priorities and work effectively under pressure
* A proactive approach and the ability to work both independently and as part of a team
Benefits
* Salary of £30,000 - £32,000 per annum
* 22 days annual leave plus bank holidays
* Pension scheme
* Life assurance
* Incredible staff discount of up to 60% on luxury products
* Opportunity to work from home one day per week following successful completion of training
* Friendly, supportive team environment with excellent management support
Working Hours
8.00 - 16.00 or 9.00 to 17.00 with an hour for lunch
If you are fluent in both French and Italian and are looking to join a highly successful global organisation we would love to hear from you. Please apply now or contact Lisa Grimes for a confidential chat