Job Title: Fire & Security Technical Support Engineer
Location: National UK-Wide with regular travel
Salary: £40,000 - £50,000 per year dependent on experience
Job Type: Permanent, Full Time (Monday-Friday 8am-5pm, with flexibility to meet business needs)
We are excited to offer a fantastic opportunity to join our Branch Support Team in a senior, influential position within our growing national business. This hybrid role allows you to work mainly from home while providing technical support, training and development across our UK-wide franchise network.
This is a varied, hands-on, and highly collaborative role. You'll be providing remote and on-site support for maintenance, installation, commissioning, auditing and training activities, helping to raise engineering capability and ensure consistent technical standards across all branches. You'll also play a key role in onboarding new franchises, helping them establish strong operational practices from day one. Travel and occasional overnight stays will be required.
Please note: Experience in commissioning fire and security systems is essential.
The Package:
Hybrid/home-based role with field visits across the UK
Competitive salary: £40,000 - £50,000 DOE
Performance-related company bonus scheme
Company vehicle
Laptop, tablet and/or mobile phone
25 days annual leave + bank holidays
Additional day off for your birthday
Private medical insurance
Company pension
Regular team-building days and nights out
Recognition awards for outstanding performance
Ongoing training, development, and career progression opportunitiesThe Role:
Technical Support & Development
Act as the primary technical support contact for all franchise branches, resolving technical queries via phone, email, Teams or on-site visits.
Provide expert troubleshooting for fire alarm, intruder alarm, CCTV and access control systems.
Support branches with complex commissioning, fault-finding, installation queries and system integration.
Assist with designs, specifications, quotations and site surveys when required.
Deliver structured training sessions, toolbox talks and development pathways for engineers and apprentices.
Maintain an up-to-date understanding of relevant British Standards, legislation, and industry best practice.
Create and maintain technical documentation, guidance notes, and standardised procedures.
Support internal technical compliance audits and help branches prepare for external audits.Branch Support & Growth
Provide structured mentoring to new franchise branches, including:
Joint site visits
Guided surveys and opportunity identification
Installation and maintenance best practice
Client meetings to support relationship-building
Helping prepare professional costings, quotations and proposals (using Uptick)
Feed back insights from branch visits to senior management to drive continuous improvement.
Support branches in building technical credibility with clients, ensuring consistent service quality.
Work collaboratively with Head Office teams (Operations, Compliance, Training and Franchise Development).The Person (Ideal Candidate):
Essential Experience
Strong hands-on experience with fire alarm and security system installation, servicing and commissioning. (Typical systems: addressable fire alarms, conventional alarms, intruder alarms, CCTV, access control.)
Demonstrable experience working at senior engineer, lead engineer or technical support level.
Good working knowledge of relevant standards: BS5839, BS5266, BS EN54, NSI/NACOSS requirements.
Competence with system design, survey work, quotations and documentation.Desirable Experience
Multi-brand experience (e.g., Advanced, Kentec, Morley, Siemens, Texecom, Galaxy, Paxton, Avigilon, Hikvision etc.).
Experience mentoring younger engineers or delivering technical training.
Experience within a franchise or multi-site engineering environment.
Previous involvement with technical auditing, compliance or quality assurance.Skills & Attributes
A natural problem-solver with a calm, supportive approach.
Excellent communicator - able to translate technical detail into clear guidance.
Strong documentation and organisational skills.
Confident in front of customers and comfortable providing leadership to engineers.
Able to travel nationally with overnight stays when required.
Full UK driving licence.Additional Information:
Due to the nature of the business, successful applicants will be subject to Security Screening in accordance with BS7858
All applications for this vacancy are to be submitted online, and strictly no agency calls or agency CV submissions.
Please click APPLY to send your CV, to be considered for this role.
Candidates with the relevant experience or job title of; Fire & Security Field Support Engineer, Commissioning Engineer, Technical Manager, Senior Fire & Security Engineer may also be considered for this role