To respond to the Service requests of CamAlarms’ client base, within the Fire and Security Industry. Service and maintenance of addressable and non-addressable fire systems, DDA systems and security systems.
Key Responsibilities (not limited to)
Service & maintain fire alarm systems.
Service & maintain security alarm systems.
Service & maintain access control systems.
Service & maintain emergency lighting systems.
Service & maintain DDA compliant systems.
Compile/ complete maintenance engineers reports.
Compile/ complete site survey reports
Attend to fire alarm system fault calls.
Attend to security system fault calls.
Work overtime & weekends as per the requirements of the company.
Be part of an on-call rota.
Complete van stock reports
Complete van condition reports
Assist other departments when required.
Inform the office immediately of any major system failures or site problems.
Clean up any rubbish/debris following completion of your works.
Prompt and accurate response to client enquires escalating to the management Team as required.
Ensure all necessary paperwork is obtained and processed promptly and in adherence to the company’s ISO procedures.
Be professional, presentable and customer centric at all times – delivering an exceptional customer experience by providing an exemplary high standard of personal customer service.
To build and maintain strong client relationships and uphold the positive reputation of CamAlarms Limited.
THIS LIST IS NOT EXHAUSTIVE AND FURTHER REQUIREMENTS MAY BE REQUESTED BY SENIOR MANAGEMENT FROM TIME TO TIME.
Skills Requirements
Extensive knowledge of maintaining fire and security systems.
Systems commissioning knowledge preferred, but not essential.
EAL Level 3 Award in the Requirements of Fire Detection and Fire Alarm Systems for Buildings (BS 5839-1) or equivalent preferred.
Knowledge on Kentec, Advanced and Morley systems – Ziton and Gent would be an advantage.
Knowledge of Texecom and Galaxy Grade 2 & 3 Intruder alarm systems
Knowledge of Paxton access control systems
Knowledge of Dahua/ Hikvision CCTV Systems
Knowledge of Baldwin Boxall and C-TEC DDA systems
Complete servicing of systems, including witness testing and client demonstration and training being able to plan and communicate well within the team, suppliers and customers.
Carrying out logical and accurate fault finding and diagnostics.
Be able to complete relevant documentation.
A good understanding of installation/electrical procedures and principles related to the fire and security industry.
Computer literate with understanding of Word, Excel, Outlook and general IT skills.
Ability to operate service department CRM package.
Strong written, verbal and numerical skills – with both colleagues and customers.
Strong telephone manner.
Positive can-do attitude towards career development.
Strong organisational skills.
Committed and willing to go the extra mile to get tasks completed on time.
Well-presented, portraying a professional image of the business.
Ability to work successfully as a team member and on own.
Ability and desire to learn the legal and regulatory compliance for the Fire and Security Industries.
Capabilities
Ability to fault find and resolve issues in a logical manner.
Good verbal and written communication skills, including the ability to prepare reports and complete relevant documentation.
Apply strong problem-solving skills.
Display initiative and to have strong attention to detail.
Strong organisational and time management skills.
To be computer literate.
Flexible and proactive when facing challenges.
Ability to work autonomously or as part of a team.
Provides polite, accurate and timely information in response to customer requests.
Inform and educate customers regarding available system alternatives where they exist.
Treats customers with courtesy, sensitivity and fairness, building a positive rapport.
Willing to go the extra mile to satisfy customers’ differing needs and commitments.
Company Benefits
1. Company Pension
2. Overtime
3. On-Call
4. Travel Pay
5. Company Vehicle
6. Company Clothing
7. Various Healthcare benefits
8. Long Service Awards Scheme
As an ideal candidate you should have proven experience in a fire and security role. You will be organised, have strong verbal communications with the ability to communicate with clients and colleagues.
If you relish the opportunity to work autonomously and want to be part of a growing independent local business then submit your CV now