Fire & Security Service Engineer – Southwark, London
Job Title: Fire & Security Service Engineer
Department: Service / Engineering
Reports To: Field Line Manager
Job Type: Full Time, Permanent (40 hours per week)
Primary Location: Field-based – Southwark Borough, London
Salary: £48,000 – £52,000 per annum (depending on experience)
Role Description
We are seeking an experienced Fire & Security Service Engineer to support service and maintenance works across the Southwark borough. This is a local-patch role, focused on servicing, fault-finding, and small works across a range of fire and security systems while delivering excellent customer service and maintaining full compliance with industry standards.
Main Duties & Responsibilities
Preparation & Planning
Maintain accurate van stock control and equipment storage in coordination with the Stores function
Complete monthly vehicle, compliance, and health & safety checks
Remain up to date with industry developments to ensure best-practice service delivery
Service Delivery & Fault Resolution
Service, maintain, and carry out small works on:
Fire Alarm Systems
CCTV Systems
Intruder Alarms
Access Control Systems
Diagnose and rectify system faults efficiently and professionally
Respond promptly to reactive call-outs within the local area
Provide on-site technical support and complete accurate service reports and job documentation
Compliance & Quality
Ensure all works comply with company procedures, British Standards, and health & safety regulations
Proactively identify and report any compliance or safeguarding issues
Customer Engagement & Collaboration
Build and maintain strong working relationships with clients
Represent the business professionally as the frontline engineer
Advise customers on system improvements, upgrades, and lifecycle planning
Identify opportunities to enhance customer safety provisions and report to Service Coordinators for quotation follow-up
Work collaboratively with Service Coordinators to support workflow efficiency and customer satisfaction
Flexibility & Responsiveness
Participate in an out-of-hours call-out and/or technical support rota where required
Skills & Experience
Experience
Ideally 2–3+ years’ experience servicing and maintaining fire and security systems
Technical Skills
Fault diagnosis and rectification across fire and security systems
Servicing and maintenance of life safety and security systems
Accurate completion of technical documentation
Use of specialist tools and test equipment
Working knowledge of relevant standards (e.g. BS5839, NSI, BAFE)
Understanding of IP, networked, and IoT-based systems (desirable, not essential)
Competencies
Strong customer service and communication skills
Reliable, punctual, and well organised
Proactive problem-solving approach
High attention to detail
Professional appearance and conduct
Collaborative and respectful team player
Requirements
Legal right to work in the UK (essential)
Ability to pass an enhanced DBS check (essential)
Industry-recognised fire and security qualifications (desirable)