We are looking for an Export Sales Administrator to effectively manage customer accounts by ensuring orders are processed within agreed timeframes and all export documentation is completed accurately. This role plays a key part in maintaining a high-quality service to international customers.
You will support International Sales Managers, act as a key point of contact for customers, and ensure all interactions are recorded accurately within company systems.
Key Responsibilities
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Process customer orders using computerised systems (currently SYSPRO), including order entry, inventory checks, debits, and credits.
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Act as the main point of contact for customers, International Sales Managers, and transport providers to ensure clear and timely communication.
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Manage orders from receipt through to dispatch, including export documentation, invoicing, and organising collections where required.
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Ensure full compliance with export regulations and country-specific customs requirements, liaising with external bodies when necessary.
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Work closely with internal departments regarding manufacturing, assembly, and despatch queries.
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Support responses to customer enquiries relating to stock availability, pricing, discounts, and basic technical queries.
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Maintain accurate records of all shipment documentation, including customer orders, manifests, and collection notes.
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Update despatch dates on SYSPRO and proactively notify customers of any changes.
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Follow company procedures for all administrative tasks.
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Undertake any other reasonable duties as requested by your manager.
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Act in accordance with health and safety policies, taking reasonable care of your own safety and that of others.
What We’re Looking For
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Previous experience in export commercial documentation.
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Experience dealing with international customers.
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Good level of English and Mathematics.
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Computer literate, with intermediate or higher skills in Microsoft Word and Excel.
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Professional and confident telephone manner.
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Strong customer service skills and ability to build rapport.
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Able to work effectively both independently and as part of a team.
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Strong time management skills with the ability to prioritise workload.
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High attention to detail.
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Willing to share ideas and contribute to continuous improvement