Events Assistant & Customer Service

Job Specification - Events Assistant & Customer Service

Job Title: Events Assistant & Customer Service
Reporting to: Head of Conferences & Events
Contract dates: Temporary role between 24 June - 24 September 2026
Pay: £15-£16 per hour
Hours: 2-3 days per week (09:30 - 17:30)
Location: Hybrid - remote working plus visits to London HQ in Victoria

Overview

We are seeking a highly organised and proactive Events Assistant to support a busy Conferences & Events team in the delivery of a large-scale autumn conference. This is a varied role offering exposure across event operations, customer service, and administration.

Key Responsibilities

Customer Service
Act as a key point of contact for event attendees
Handle enquiries via email, phone, and video calls
Registration Management
Support registration process using systems such as EventsAir and CRM platforms
Assist attendees requiring one-to-one support
Administration
Manage inbox queries and follow-ups
Chase missing attendee information
Support badge checks, data validation, and general admin
Mailings
Assist with distribution of event passes and materials from HQ
Commercial Support
Provide administrative support to the Commercial Manager
General Support
Assist the wider events team with ad-hoc duties as required

Person Specification

We are looking for a motivated and reliable individual who thrives in a fast-paced environment and is willing to take ownership.

Highly organised with strong attention to detail
Proactive, self motivated attitude
Excellent communication and interpersonal skills
Calm under pressure and able to multitask
Strong team player with a "can-do" mindset
Strong administrative experience (events experience beneficial but not essential)
Excellent customer service skills, including a professional phone manner and strong written customer service
Experience using databases (e.g. Salesforce or similar CRM systems)
Tech-savvy and confident picking up new systems
Experience managing inboxes and high volumes of communication is vital

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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