Engineer Supervisor - Fire & Security
Hertfordshire/Berkshire - Field-based with office days
Salary: £45-55k + company vehicle + benefits
Full-time, Permanent
About the Role
We're working with a leading independent Fire & Security business that delivers cutting edge solutions for prestigious clients, from universities and local authorities to high security facilities.
They're seeking an Engineer Supervisor to spearhead quality, compliance, and technical excellence within their service & maintenance division. This is a hands on leadership role, balancing field-based work with mentoring, compliance oversight, and supporting the wider engineering team.
Key Responsibilities
Lead and supervise a team of Fire & Security engineers, ensuring high standards across all service and maintenance work
Carry out complex maintenance and service visits where required
Champion compliance with NSI standards, delivering toolbox talks and developing processes that improve quality
Provide technical support, act as point of escalation, and assist with root cause analysis for recurring issues
Monitor engineer performance, provide feedback, and support training and development needs
Liaise with clients, ensuring clear communication, service updates, and customer satisfaction
Assist with large project handovers, ensuring compliant documentation and asset details are captured
Maintain health & safety standards and promote a safety-first culture
Track and deliver on KPIs including first-time fix rates, escalation resolution, and compliance recommendations
What We're Looking For
Minimum 5 years' experience in the Fire & Security industry
Strong knowledge of high-end Fire Alarms, Intruder Alarms, CCTV, PAVA, Access Control, or Door Entry systems
Background in service, maintenance, and fault-finding across multiple systems
Previous supervisory or team leadership experience preferred
Highly organised with strong communication and client-facing skills
Ability to balance fieldwork with leadership and compliance responsibilities
Full UK driving licence
What's On Offer
£45,000 - £55,000 pa basic salary (depending on expereince)
Annual leave increasing with service, plus bank holidays
Birthday off after one year's service
Company vehicle, Smartphone, laptop, and uniform provided
Overtime and commission opportunities
Staff discount scheme & salary sacrifice options
Ongoing training, engineer forums, and review meetings
Pension contributions and additional employee benefits
Why This Role?
This is a brilliant opportunity for a skilled Fire & Security Engineer ready to step into a leadership role, driving quality and compliance while still staying hands-on in the field, or an already expeirenced Supervisor/Team Leader looking for a new challenge.
Keywords
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