Pertemps Network Group are delighted to be assisting a Duty Careline Officer to join a reputable housing provider delivering a vital emergency response service to vulnerable residents.
Pay Rates:
Office Hours: £21.50 PAYE | £27.48 Umbrella
Out of Hours: £25.29 PAYE | £32.27 Umbrella
Contract: Temporary
Working Pattern: Full-time | Shift-Based (Including Out of Hours)
This role sits within a 24/7 Careline service, providing emergency call handling and visiting support to service users, ensuring their safety and wellbeing at all times.
You will be responsible for responding to alarm activations, emergency calls, and urgent housing-related situations, offering both practical and emotional support where required.
Key Responsibilities
Respond to emergency telephone and alarm calls promptly and professionally
Assess urgency levels and coordinate appropriate responses
Visit service users when required to provide practical and emotional support
Liaise with emergency services, next of kin, and external agencies
Maintain accurate records of all calls and actions using computer systems
Install telecare alarms and associated equipment
Respond to housing and repair emergencies for sheltered housing residents
Handle out-of-hours emergency housing enquiries, including homelessness calls
Contact keyholders and relevant parties during emergency situations
Support vulnerable residents and ensure their wellbeing during incidentsWorking Pattern
Monday to Friday during core operational hours
Required to work out-of-hours shifts as part of rota
Must be available to work 4 out of 8 Bank Holidays
Work in line with European Working Time DirectivesEssential Requirements To be considered for this role, candidates must have:
Enhanced DBS (or willingness to obtain)
Experience in emergency response, careline, housing, or customer service environments
Strong decision-making skills under pressure
Excellent communication and listening skills
Ability to assess emergency situations quickly and calmly
Experience using IT systems to log calls and maintain records
Full UK Driving Licence (required for emergency visits)
Ability to work independently and within a team
Commitment to safeguarding vulnerable residentsDesirable Experience
Experience within Careline, Telecare, Housing, or Emergency Services
Knowledge of sheltered housing or social housing services
Experience installing telecare equipment
Experience handling homelessness or emergency housing enquiriesWhy Apply?
Join a well-established organisation providing essential services to vulnerable communities
Competitive enhanced out-of-hours pay rates
Opportunity to gain valuable emergency response and housing experience
Be part of a dedicated team delivering life-critical support servicesIf you have experience in emergency response, housing services, or careline operations and are looking for a rewarding role supporting vulnerable residents, we would love to hear from you.