Location: Birmingham (near NEC)
Hybrid: 3 days in office (Tue–Thu)
Type: Temporary ongoing
Pay: £12.50
We’re looking for a confident, approachable communicator who thrives in a fast-paced environment and can keep calm under pressure. If you’re great at listening, asking the right questions, and providing exceptional customer service, this role is for you.
What you’ll do:
Handle incoming calls from customers arranging service, maintenance, and repairs for company vehicles
Assist customers who have broken down and organise recovery promptly
Book services with suppliers and arrange courtesy or rental vehicles
Schedule additional services as needed
Keep customers updated and escalate concerns when necessary
Support the team with ad hoc tasks
What we’re looking for:
Customer service experience (ideally in a contact centre or service environment)
Ability to stay calm, empathetic, and professional under pressure
Strong admin skills and PC proficiency (Word, Excel, Outlook)
Comfortable working to targets and deadlines
Motor industry experience is a plus, but not essential
Why join us?
Hybrid working (3 set office days)
Supportive team environment
Opportunity to grow and develop
If you are interested, please apply or get in touch with David Bristol at (phone number removed) or via email at (url removed)