Digital Response Apprentice

Hours

Monday - Friday, between 8.00am - 6.00pm & every alternative Saturday between 9.30am - 12.30pm.

37.5 hours a week

What you’ll do at work

* Manage contact via email, Whatsapp, Web chat and conversational SMS within Contact Centre environment

* Proactively Negotiate payment offers via email, whatsapp, web chat and SMS

* Assist with the handling of client and customer queries

* Effectively process and respond to customer post

* Communicate effectively with customers and 3rd parties in writing and act appropriately where the customer may be suffering financial hardship & require clear and easy to follow directions

* Ensure negotiations are conducted within compliance guidelines set down by governing & regulatory bodies

* Work to achieve monthly Key Performance Indicators on an individual basis

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Customer service practitioner

Equal to Level 2 (GCSE)

Desired qualifications

* GCSE English (Grade A* - C / 9 - 4) desirable

* GCSE Maths (Grade A* - C / 9 - 4) desirable

Skills

* Customer care skills

* Excellent Communication Skills

* Strong IT Skills

* Confident using IT Systems

* Conscientious and hard working

* Excellent Team Player

* Self Motivated

* Can work independently

* Can work as part of a team

* Excellent verbal communication

* Fast paced environment

* Motivated to achieve targets

* Strong customer focus