We are looking for a professional, friendly, and reliable Daytime Porter to join our team at a luxury 5-star hotel in Seaham, County Durham. As one of the first points of contact for our guests, you will play an important role in delivering exceptional customer service and creating a warm, welcoming experience from arrival through to departure. This is a varied and hands-on position suited to someone who takes pride in delivering outstanding hospitality and enjoys working in a fast-paced luxury environment.
Key Responsibilities
* Welcome guests upon arrival and assist with luggage.
* Escort guests to their rooms and provide information about the hotel's facilities and services.
* Deliver exceptional customer service and respond promptly to guest requests.
* Maintain the cleanliness and presentation of the hotel's entrance, lobby, and public areas.
* Assist with guest transportation and valet duties where required.
* Chauffeur guests safely to local destinations using a hotel vehicle when required.
* Support the Reception and Concierge teams with guest enquiries and requests.
* Deliver luggage, parcels, amenities, and messages throughout the hotel.
* Assist with setting up meeting rooms and special events when required.
* Ensure all health and safety procedures are followed at all times.
* Maintain a professional appearance and uphold the high standards expected within a luxury 5-star hotel.
Essential Requirements
* Full, valid UK driving licence (essential).
* Confident and competent driver with a good driving record.
* Previous experience in a hotel, hospitality, or customer service environment is desirable but not essential.
* Excellent communication and interpersonal skills.
* Friendly, professional, and approachable manner.
* Ability to work both independently and as part of a team.
* Physically capable of lifting and carrying luggage safely.
* Flexible to work 3–4 days per week, including weekends and bank holidays on a rota basis.
What We Offer
* Competitive pay of £12.71 per hour.
* Part-time hours offering a good work-life balance.
* Opportunity to work within a prestigious luxury hotel in Seaham, County Durham.
* Full training and ongoing development opportunities.
* Uniform provided.
* Supportive team environment with opportunities for career progression.
Hours of Work: 9:00am - 6:00pm 3 to 4 days per week (including weekends and bank holidays on a rota basis)