Customer Support Team Leader

Customer Support Team Leader

Cardiff

£negotiable depending on experience

Are you looking to step into a role where you will support a market leading organisation known for delivering first class service and smooth project execution for major household brands?

Due to an internal promotion , the following role has become available to manage a team of Account Support Executives on a day to day basis. Working closely with the Customer Relations Manager, you will play a key role in ensuring exceptional service delivery, supporting a high value client base, and driving continuous improvement across the team.

The Role

* Lead and support the Internal Support Team on a day to day basis

* Deliver excellent service to clients both external and internal

* Monitor and achieve internal and external KPIs

* Coach team members through side by side sessions

* Support Personal Development Plans and team development

* Assist with recruitment, inductions, and probation reviews

* Ensure timely completion of documentation including month end invoicing

* Identify and implement process improvements

The person

* Previous team leader or supervisor experience (customer support/internal sales preferred)

* Strong coaching and people management skills

* Organised, proactive, and KPI focused

* Excellent communication and stakeholder management skills

In return

* You will be joining a well-regarded organisation known for reliability and operational excellence

* You will work with major national retail brands

* There is a supportive culture with development opportunities