Customer Support Engineer – DERMS

Role - Customer Support Engineer – DERMS

Work Model - Fully Remote

Contract Type – 6 months contract Inside IR35 (Likely to be extended every 6 months)

Day Rate – Competitive market rate

Key Skills / Screening

* Prior experience supporting DERMS or other OT/IT grid management platforms

* Knowledge of GridOS ecosystem and DERMS integration

* Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2)

* Cloud/hybrid environments (Azure, AWS)

* Certifications: ITIL, Security+, or utility-specific systems training

* Scripting/automation: Python, Bash, PowerShell

Key Responsibilities

* L2/L3 support for DERMS applications, integrations, and services

* Monitor availability, performance, and data flows between DERMS, SCADA, ADMS, EMS, and DERs

* Resolve incidents, service requests, and escalations per SLAs

* Perform RCA and implement permanent fixes

* Support patching, upgrades, deployments, and configuration changes

* Collaborate with engineering and product teams on reliability, scalability, and cybersecurity

* Maintain knowledge base, SOPs, and runbooks

* Support DER aggregation, forecasting, optimization, scheduling, and dispatch

* Participate in 24x7 on-call rotation

* Follow ITIL incident, problem, and change management processes

Required Qualifications

* Bachelor’s degree in Electrical Engineering, Computer Science, or related field (or equivalent experience)

* 3+ years in application support, energy management systems, or grid platforms

* Strong understanding of DERMS, DERs (solar, wind, batteries, EVs), and grid operations

* Linux/Unix, databases (SQL/Oracle/PostgreSQL), APIs/integration tools

* Strong troubleshooting across application, middleware, and network layers

* Experience with monitoring tools (Splunk, Grafana, AppDynamics, etc.)

* Familiarity with SCADA, ADMS, EMS, OMS, or similar systems

* Strong communication and problem-solving skills

If you're interested and want to know more about the hiring client please contact Toni (email mentioned in the job posting) or apply here