My client, an innovative electronics design and manufacturing company, is looking for a Customer Support Engineer to provide technical support for its IoT and refrigeration control product range. This role combines customer-facing technical support with international travel, product troubleshooting, and close collaboration with engineering teams.
Key Responsibilities
* Provide technical support to customers via phone, email, and online meetings
* Advise customers on product applications, configuration, and troubleshooting
* Travel internationally to support customer installations and resolve technical issues
* Investigate product returns and produce failure analysis reports
* Maintain customer support documentation and technical databases
* Prepare product samples and technical bulletins
* Work closely with R&D to support product improvements and technical documentation
Requirements
* HND or Degree in Electrical & Electronic Engineering, Telecommunications, or a related discipline
* Experience in technical customer support or a similar engineering role
* Strong understanding of electronic circuits and schematic diagrams
* Experience using electronic test equipment and soldering techniques
* Excellent communication and problem-solving skills
* Full passport with the ability to travel internationally at short notice
* Well organised, self-motivated, and customer-focused
What’s on Offer
* £35k–£40k salary
* Onsite role in Slough
* Company pension and generous holiday allowance
* International travel opportunities across Europe, Asia, Africa, and the Americas
* Exposure to cutting-edge IoT, GPS, WiFi, GSM, and BLE technologies
* Opportunity to work alongside a multidisciplinary R&D team with excellent career development prospects