Customer Support Coordinator – Exciting Opportunity in E-Mobility
HYBRID- Central London, on the eastern side of the City of London.
The Role
A fast-growing leader in the e-mobility sector is looking for a Customer Support Coordinator to join their team. This hybrid role offers two days per week in a central London office, supporting customers while contributing to Delivery & Sales where needed. you will be responsible for understanding customer needs and ensuring excellent customer experience, fostering long-term loyalty and ensuring they get the best value from our products and services.
You will play a pivotal role in ensuring every customer enjoys a seamless experience, managing queries efficiently through ticketing systems, and helping clients unlock the full potential of innovative charging and energy solutions. No two days are the same—this is a dynamic role in a fast-moving industry.
Key Responsibilities
* Problem solving for the customer, acting on queries & complaints and resolving them promptly and efficiently through the helpdesk system
* Manage the helpdesk ticketing system—allocate tickets, track progress, and report on SLA performance.
* Process charge card requests and subscriptions accurately and efficiently.
* Identify opportunities to cross-sell and upsell solutions to customers.
* Provide flexible support to Delivery & Sales teams during peak periods.
* Collaborate with internal and central teams to enhance client satisfaction and align services with customer needs.
* Contribute to process improvements and continuous enhancement of the customer journey.
* Promote responsible business practices, including health, safety, and environmental awareness.
About You
* Salary – Competitive depending on experience
* Experienced with customer support ticketing/helpdesk systems.
* Experience in the EV Sector would be desirable
* Strong communicator with excellent administrative and organizational skills.
* Detail-oriented, proactive, and thrives in a collaborative, fast-paced environment.
* Passionate about delivering outstanding customer experiences.
* Excited by innovation and the opportunity to make an impact in the EV sector.
Why Apply
* Join a forward-thinking, high-growth business shaping the future of sustainable transport.
* Take a key role in shaping customer experience and driving business processes.
* Work in a flexible hybrid arrangement with an office in central London.
* Collaborate with a dynamic, ambitious team delivering real-world e-mobility solutions