Customer Support Administrator / Planning Co-ordinator
Oxford
£25k - £28k basic salary + excellent benefits
Our client, a successful, highly regarded family-run civil engineering and utility contractor seeks to hire a Customer Support Administrator / Planning Co-ordinator to play a key part in coordinating repair schedules, supporting operational teams, and delivering excellent outcomes for customers.
About the Role
You’ll be part of a small, friendly Planning team, responsible for booking and scheduling all customer appointments to investigate and repair water leaks on customer supply pipes. You’ll be based at a beautiful rural site in near, Oxford, working closely with customers, field operatives, and supervisors to keep everything running smoothly.
Your key responsibilities:
* Handling inbound and outbound customer calls
* Scheduling and coordinating investigation and repair appointments
* Raising and updating jobs on the database
* Managing emails and written correspondence
* Supporting the wider planning team with day-to-day coordination
* Gatekeeping and ensuring smooth workflow
About You
* You’re someone who thrives in a busy, people-focused role and takes pride in doing things well.
* Strong communication and stakeholder skills
* Planning/scheduling experience (ideally within water/utilities, but not essential)
* An organised, calm, and solution-focused approach
* Confidence using planning or scheduling systems
* Strong IT skills (Microsoft Office & Google Workspace)
* Excellent telephone manner and attention to detail
* Most importantly, you’re a team player who’s flexible, proactive, and positive