Customer Success Manager

Customer Success Manager

I'm supporting a leading UK financial services customer who are wanting a Customer Success Manager to join them within the next 2-4 weeks. If the below is aligned to you then please reach out right away & apply.

Role Overview

* Senior-level Customer Success Manager / Account Management position with a strong client-facing focus

* Approx. 70% Customer Success / 30% Account Management

* Heavily relationship-led, retention-focused role managing large enterprise clients

* Acts as the main face of Customer Success, owning key client relationships and outcomes

Client Portfolio & Scope

* Manage a portfolio of ~20–25 clients, with a core focus on:

* 10–20 key strategic accounts

* Highly hands-on role with responsibility for:

* Renewals and retention

* Managing challenges and difficult conversations

* Delivering commercial outcomes

* Regular on-site client engagement with travel across:

* London, Manchester, Birmingham, Solihull

Key Responsibilities

* Build strong, trusted relationships at C-level / senior client stakeholders

* Lead client meetings, reviews, and renewal discussions

* Confidently manage complex situations and deliver difficult messages

* Work closely with:

* Product Management

* Engineering

* Technical delivery teams (non-technical role, but requires strong commercial/engagement skills)

Team & Structure

* Reports into senior leadership

* Works alongside senior stakeholders

* Collaborative, commercially driven environment with shared P&L ownership mindset

* Strong emphasis on retention as the core driver of the business

Candidate Profile

* Senior, confident client-facing individual who can:

* Control a room and engage at C-level

* Handle high-value, complex accounts

* Drive retention and commercial conversations

* Not technical, but able to collaborate effectively with technical teams

* Strong presence, credibility, and relationship management skills essential

Customer Success Manager