Customer Services Team Leader – Customs
Worksop – starting salary c.£30,000
Rotating shifts: 06:00–14:30, 08:30–17:00, 12:00–20:30
Weekend cover: 1 in 4 weekends, with 2 days off in the week
We are recruiting for a Customer Services Team Leader to join a busy customs operation supporting the smooth movement of goods between the UK and EU. This is a great opportunity for a people-focused team leader with customer service experience who wants to develop their career in a specialist and growing area of logistics and customs.
You’ll lead a team responsible for ensuring customer declarations are completed accurately and on time, helping customers navigate the customs process and making sure service levels, compliance and quality standards are consistently met.
Full training will be provided, so this role could suit an experienced customer service team leader looking to step into a customs-focused environment.
Key responsibilities
Lead, organise and support the team to deliver daily customs-related customer service activities
Ensure customer declarations and associated administration are completed accurately and within required timescales
Respond to customer queries efficiently across email, portals and internal systems
Maintain compliance with customs procedures and current legislation
Monitor team performance, quality and service standards
Plan staffing across shifts, identifying issues early and escalating where needed
Coach and develop team members to build capability, confidence and performance
Promote a positive, quality-focused and customer-centric working culture
Oversee the end-to-end flow of activity to ensure work is completed in the right order and goods move without unnecessary delay
About you
To be successful in this role, you will ideally have:
Experience leading or supervising a team within a customer service environment
Strong organisational skills and the ability to manage priorities in a fast-paced operation
Confidence using IT systems, including Microsoft Office and CRM-style platforms
A strong eye for detail and commitment to accuracy
The ability to coach, motivate and support others
A proactive approach to problem-solving and service delivery
Experience of customs processes, duty and VAT calculations would be an advantage, but is not essential, as full training will be given.
Benefits
Starting salary of c.£30,000
Full training in customs procedures and end-to-end operational processes
28 days holiday (20 + 8), increasing by 1 day per year up to 25 days plus bank holidays
Pension: 5% employee contribution and 3% employer contribution
Free onsite parking
Bus route access
Stable business with a full order book
Supportive and friendly working environment
Opportunity to build a long-term career within a 24/7 global service operation
Travail Employment Group is operating as an employment agency in this instance