Customer Services Representative – 14 Month FTC
Farnborough (Hybrid options available)
£26,000–£29,000 + benefits
My client, a well-established organisation based in Farnborough, is looking to appoint a professional and customer-focused Customer Services Representative to join their team. This role would suit someone with strong communication skills, excellent attention to detail, and a confident telephone manner.
Key Responsibilities
* Acting as the first point of contact for clients and prospects via phone and email
* Managing inbound and outbound calls, booking appointments with advisers
* Responding to customer queries, resolving issues, and directing customers to the appropriate service
* Handling follow-up emails received by the Client Liaison team
* Making GDPR-compliant outbound calls following marketing campaigns to book appointments
* Reporting on individual performance and highlighting areas requiring alternative approaches or training
Skills & Experience Required
* Excellent communication and listening skills
* Strong attention to detail and accuracy
* Confident and professional telephone manner
* Customer-focused with the ability to manage and overcome objections (within a financial services context)
* Calm, resilient, and diplomatic approach
* Ability to build rapport and remain composed in conversation
Benefits
* Private Medical Insurance (individual cover)
* Income Protection (75% salary for up to 3 years)
* Life Assurance (4x annual salary)
* Critical Illness Cover (£50,000 lump sum)
* Pension: 6% employer / 3% employee