An excellent opportunity has arisen for a motivated and customer-focused individual to join a busy head office team as a Customer Services Team Member.
In this role, you will provide a national client base with a high standard of customer service, working closely with clients and field staff. You will also be responsible for completing administrative duties accurately and maintaining up-to-date records in line with company procedures.
Key Responsibilities
* Provide a courteous and professional telephone service to customers, ensuring their needs are met efficiently.
* Become fully competent, through in-house training, in the use of company systems to meet customer requirements and share accurate information.
* Represent the company positively at all times in line with customer care standards.
* Identify and resolve customer issues or escalate where appropriate.
* Maintain clear communication with both internal and external stakeholders.
* Ensure all documentation is completed accurately and stored correctly.
* Support the wider team as needed, contributing to a flexible and efficient service delivery.
* Undertake any other duties commensurate with the role.
Experience
* Experience working in a busy office environment - Essential
* Experience balancing administrative duties while handling calls and emails -Essential
* Experience in a high call-volume or customer service environment - Desirable
Skills and Abilities
* Excellent customer service and communication skills (verbal and written)
* Professional and confident telephone manner
* Competent in Microsoft Office packages (Word, Excel, Outlook)
* Ability to remain calm under pressure and manage challenging situations
* Strong attention to detail and record-keeping skills
* Team player with good interpersonal skills and the ability to liaise effectively across departments
Other Requirements
* Commitment to confidentiality and data protection
* Enthusiasm and willingness to learn
This is an excellent opportunity for someone who enjoys delivering outstanding service and working as part of a supportive and professional team.