Our client is an established engineering company that delivers services to the infrastructure sector.
Due to continued growth, our client is now is seeking a hands on Customer Support Supervisor/Team Leader to lead its small customer support/administration team.
This role is critical to ensuring customers receive a professional, responsive service while maintaining strong administrative controls that support operations, sales, and finance.
Key Responsibilities
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Lead and manage the customer support and business administration team.
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Deliver consistently high standards of customer service and communication.
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Act as the senior escalation point for customer queries and service issues.
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Oversee job setup, scheduling, administration, and close-out.
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Support operational teams with coordination, documentation, and planning.
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Ensure accurate data capture to support invoicing, reporting, and performance tracking.
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Maintain strong document control and administrative standards.
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Develop, implement, and improve administrative processes and procedures.
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Support audits and compliance requirements as required.
Our client is looking for someone with previous experience of:-
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Managing a small customer support function or administration teams.
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Strong people management and communication skills.
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Excellent organisational skills and attention to detail.
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Ability to manage multiple priorities in a fast-paced environment.
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Competent user of Microsoft Office application (including Excel)
Due to the nature of the business, experience within the engineering or construction sector would be desirable but not essential.