Customer Service Supervisor
Swadlincote, up to £34,000
Permanent | Full time, Monday to Friday (flexible start and finish times)
Office Based
We're working with a growing, well-established business South Derbyshire currently looking to appoint an experienced Customer Service Manager to lead and develop their customer support function.
This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences while driving team performance.
The Opportunity...
You'll take ownership of a busy customer service operation, leading from the front to ensure high standards, strong team engagement, and continuous improvement across the function.
This role offers real scope to make an impact, influence processes, and shape the customer journey within a business that is continuing to expand.
Key Responsibilities:
-Lead, motivate, and develop a customer service team to achieve KPIs
-Oversee day-to-day operations, ensuring all enquiries are handled efficiently
-Monitor performance metrics and implement improvements
-Manage escalated customer issues with professionalism and care
-Work cross-functionally to improve the overall customer experience
-Support recruitment, onboarding, and ongoing team development
-Provide performance insights and reporting to senior leadership
About You...
-Proven experience in a customer service leadership role
-Strong people management and coaching skills
-Confident communicator with a proactive, hands-on approach
-Comfortable working with KPIs, data, and performance metrics
-Highly organised with the ability to manage multiple priorities
-Experience using CRM systems and Microsoft Office
What's in it for You?
-Competitive salary of £34,000
-33 days holiday (including bank holidays)
-Employee benefits and wellbeing support
-Discount schemes and recognition initiatives
-The chance to join a growing business where you can make a real impact