Customer Service Supervisor

Customer Service Supervisor (Temp-to-Perm)
Location: Bristol
Salary: Up to £35,000 per annum (DOE)
Industry: Manufacturing

We are a well-established manufacturing company based in Bristol, currently seeking an experienced Customer Service Supervisor to join us on a temp-to-perm basis. This role offers an excellent opportunity to join a growing business with the potential for a permanent position following a successful temporary period.

The Role

You will oversee the day-to-day operations of the customer service team, ensuring excellent service delivery while supporting the wider manufacturing and operations teams.

Key responsibilities include:

Supervising and supporting a team of customer service advisors

Managing daily workloads and ensuring customer queries are resolved efficiently

Acting as the escalation point for complex customer issues

Monitoring KPIs, service levels, and team performance

Coaching, training, and developing team members

Liaising with production, sales, and logistics to ensure smooth order processing

Identifying and implementing process improvements

About You

You will ideally have:

Previous experience in a customer service supervisor or team leader role

Experience within a manufacturing, engineering, or B2B environment (preferred)

Strong leadership and communication skills

A hands-on, adaptable approach suitable for a temp-to-perm role

Strong problem-solving abilities and customer-focused mindset

Good IT skills, including CRM systems and MS Office

What's on Offer

Temp-to-perm opportunity

Salary equivalent up to £35,000 per annum (DOE)

Immediate or short-notice start available

Bristol-based role within a stable manufacturing company

Opportunity to secure a permanent position

If you're an experienced customer service leader looking for a temp-to-perm opportunity in Bristol, we'd love to hear from you. to apply email (url removed)

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